Seidio

RMA REQUEST FORM

Requests for refunds will only be accepted within 14 days of the ship date for domestic purchases. International purchases have 30 days from the original ship date.

Requests for replacements will only be accepted within the warranty period. Seidio Online offers an one (1) year limited warranty on all items with the exception of power products (180 days limited warranty). Any other exceptions will be in product description.

If you have items missing from your shipment, received the wrong items, or your package was lost/damaged during transit, please contact customer service within 48 hrs of receipt/notice.

We will review your request within one to two business days and email you a Return Merchandise Authorization Number (RMA#) with detailed instructions on returning a product, if approved. The RMA# will only be valid for 7 days. Please mark this RMA# on the outside of your return package and mail the package within this 7 day period. We will also specify the address you should direct your return package to in the email. Please be aware that your return will not be processed if you direct your return package to Seidio's warehouse or without a valid RMA# marked on the return package.

  • All Applied Discounts, Custom Duties and Taxes, and Shipping and Handling Fees are NON-REFUNDABLE.
  • The product(s) for return must be in new condition in the original packaging with no missing parts (components, user manual, ect.). A restocking charge up to 15% may be applied if the original packaging is opened or if the product(s) appear to be used.
    • Please read above to verify whether or not this item is eligible for refund or within warranty period. If not, please do not submit this form.
    YES. It is eligible. (Required)    
     
    Order Number:
    (Required)
    		 

    First Name:

    (Required)

    Last Name:

    (Required)
    		 
    Email address:
    		(Required)
    		 
    Day-Time Contact Phone No.:
    (Required)
    		 
    Date of Purchase:
    (MM/DD/YY) (Required)
    		 
    Please indicate which type of RMA you are seeking:  

    		(Required)
    Part Number of the product that need to have taken care of (separated with commas) 
    (Required)
     
    		 
    Please indicate one of the following best match the issue you encountered:  

    		(Required)
    Please describe the issue in detail:  
    (Required)
     
    		 
    Picture of defective area:
    (Optional: Acceptable formats include:PDF, JPG, JPEG, BMP, or GIF. Make sure the file's size is less than 1MB, or system will reject your request automatically. Please resize if your image is larger than 1MB)
     
     
    		  
    The shipping address where the replacement items should be shipped to 
    Address Line 1
    (Required)
    Address Line 2
    City
    (Required)
    State
    Postal/Zip code
    Country
    		 
    Please enter the verification string shown in the image:
    (For anti-spam/robot purpose)

    (Required)
    Suggestion/Comment: